Originally Posted by
MicrofiberMadness
Sorry for our late reply but we have been very busy in finishing upcoming products.
Even if Corey is already taking care of your issues, we just wanted to tell you our thoughts:
To be honest - and trust me, this is no "Marketing bla bla" - the claimed quantity of Crazy Pile worldwide is less than 0.1%! We cannot tell you for sure how many are sold, but this is one of our favorite towels so we have a huge qtty in use worldwide. In These 0.1% Claim rate are ANY Claims included. The issue you are showing is truly more unknown and we had maybe 2 or 3 Messages from customers with same Problem.
For sure, we cannot take a real look on your towels, but if it is the same Problem we already know: The lose fabric is a result of the ultrasonic cut and should stop after a few washes (and in best case DRYER cycles)! We have tested it with a claimed towel in our Company and we could remove several lose fibers at the egdes but then it was over. Unimportant that Corey will take care of your Problem we would suggest to try to find a dryern and do some dryer cycles PLUS remove by Hand some lose fibers and wash / dry the towel again. The crazy Thing is, that ALL your towels have this Problem - but trust us, if this would be a General issue, we would havy many more Claims on our table. In any case, you did everything right - just try to find a dryer maybe for a final test.
Regarding your suggestion to produce such a towel with microfiber edges: Sorry, that wont happen in the near future because the feature is the edgless production so the Crazy Piles wont harm even the most delicate paint after a detailing job. So the customers love it because of that fact, sorry that we wont Change this. MAYBE we can do a Special series just for you - could take some time but I will check in our production how it could work! Hope this sounds fine for you Sherif!
Thank you for your support and that you discuss this issue with us. This is really important for us and we try to solve any problems if possible.