Bad batch of reload?

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mikered30

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This is my first post on here, but I am a long time lurker/use of car pro products. I recently ordered a 16.9 oz ounce of reload directly from the car pro website about two months ago. Two weeks ago I applied it, as per the instructions and how I applied the 2013 version of reload, minus cutting it with water to cut down on streaks. After my cars first wash post application of reload yesterday with opti Car Wash at the recommend ratio, I noticed that there was not any beading at all, which is was not typical of the previous version I had of reload. I was pretty curious about why that happened, so I paid attention to the beading today after a rain storm and the same thing happened, no beading at all.

Before I applied the reload, I washed my car, clayed with nanoskin, washed again, dried, and wiped down with car pro eraser. I cannot see what I could have done wrong with this application as it is the same process I used on the older version of reload. I did notice that the current version of reload is noticeably lighter in color compared to the 2013 version which streaked on dark color cars. Before I contact the company, I was wondering if anyone has had this issue in the past? This non beading behavior is not typical of how the product should work, based on my past experience of this product and based on you tube videos of the product and I am wondering if I received a bad batch, not sure if the lighter color has anything to do with it? It is acting like there isn't any reload product on the car. The code on the bottom of my reset is 09 03 16, so it is only 2 months old
 
Hi Mike.

No issues with the my RELOAD. If you bought it from Corey, give him a call or email.

Steve
 
fdresq4 said:
Hi Mike.

No issues with the my RELOAD. If you bought it from Corey, give him a call or email.

Steve
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^^This, give Corey a call Monday. He'll help you figure it out. I'm on my second bottle with the same date code, and no issues here.:confused:
 
About 2 years ago, maybe less, there was a bad batch of reload but Corey got that corrected. I haven't had any issues with the new version.

Corey will straighten this out.
 
mikered30 said:
Thanks, I sent him a pm.
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Thanks guys!!Mike, Im really sorry to hear. I'm guessing either theres a lot of pollen landing on the paint or something messing up the surface tension so it issn beading correctly. Have you washed the car with CarPro Reset since? The issue happens occasionally and it must be either there is still something on the paint to mess up the bond or something landing on the paint after to mess up the surface tension OR after applied a mixture of water and pollen attacked the reload before its fully cured. I can't think of any other possibility but would be very happy to talk through it. We will either figure it out or refund your bottle but of course we would rather figure it out and give it another shot since its such a great product and would be a shame to not get the results we expect for you. Phone # is 386-259-0759

Best,
Corey
 
Thanks Corey. I set up an experiment when I lightly polished the trunk and applied the old reload on the left side of the trunk and the new reload on the right side of the trunk. I applied water to the surface and both sides beaded instantly as they should and confirmed later in the day after a rain storm. Later in the week I will wash it with reset and then with opti car wash to see how it responds and if it plays nice with the opti car wash. I will keep you posted and thanks for the response.
 
Hey Mike,

Does the other brand of wash you use have any additives...gloss enhancers or such?

Sometimes those "additives" can change the beading characteristics of you LSP, in this case RELOAD.

RESET is great since it lacks any additives that others "may" contain. Again, not sure Kevin if the other brand you are using has any.

Just a thought...

Steve
 
I have been having the same problem with Reload. I didn't check the date but I bought it from Autopia about 4 months ago. The car had Hydro2lite on it and was washed with Reset. I only did the hood with Reload and was very disappointed with the blobs of water instead of the tight beads and sheeting of Hydro2lite. The beading of the Reload was worse than the old CG V7 that I used to use. Any help?
 
rlmccarty2000 said:
I have been having the same problem with Reload. I didn't check the date but I bought it from Autopia about 4 months ago. The car had Hydro2lite on it and was washed with Reset. I only did the hood with Reload and was very disappointed with the blobs of water instead of the tight beads and sheeting of Hydro2lite. The beading of the Reload was worse than the old CG V7 that I used to use. Any help?
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If you are unhappy with the product for any reason, I would recommend contacting the retailer you purchased it from. They should be able to make it right for you. Also see post #6 above. I am definitely at a loss on this, as I am on my 2nd bottle and have had no issues.:confused:



 
Corey said:
Thanks guys!!Mike, Im really sorry to hear. I'm guessing either theres a lot of pollen landing on the paint or something messing up the surface tension so it issn beading correctly.

Best,
Corey
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does pollen create issues with reload?
 
donbeezy said:
does pollen create issues with reload?
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In my experience pollen creates issues for almost all LSPs. For a wax or sealant pollen can very quickly cover and even break down the protective layers. Coatings stand up a little better but pollen will most definitely cover them and their characteristics until a good wash can be done. The same happens with Reload.

 
TroyScherer said:

In my experience pollen creates issues for almost all LSPs. For a wax or sealant pollen can very quickly cover and even break down the protective layers. Coatings stand up a little better but pollen will most definitely cover them and their characteristics until a good wash can be done. The same happens with Reload.

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thanks Troy. I had some durable LSPs die off early during beginning of pollen season and figured it was because pollen sticks to the paint. never could find any concrete answer when I searched it on any forums about pollen.

here in southeast Texas, we get a solid 2-4 weeks worth of strong pollen during the start of spring. pollen gets so thick that most vehicles turn yellow lol
 
You are not the only one reporting this problem. There are many, many people reporting the same thing on Autogeek and Autopia forums. I hope Corey addresses this situation quickly. It is giving all Carpro products a bad name and I love most of their products. But as they say "one bad apple spoils the whole barrel". Thanks
 
Darkhorse, this is an across the board issue and I don't think PBMG should be held responsible for a Carpro product not performing correctly. No dirt, pollen, or user error on my end.
 
bjornw said:
Yeah, especially for CQUK where they have tossed this soup in the package. I don't want to pay for it since it sucks. To bad since CQUK is better to apply on the colder half of the year.

I've not tested it several times so I know for sure but at the first test, I got the feeling that the HyrdO2-family of products has the same properties and fails in the same way for the same reasons. Anyone else experienced that? I will not spend any more money on testing products so I'm not gonna find out.
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http://www.carpro-us.com/coatings-sealants-spray-wax/cquartz-uk-edition-30ml-kit/

You can buy CQUK without RELOAD...
 
donbeezy said:
thanks Troy. I had some durable LSPs die off early during beginning of pollen season and figured it was because pollen sticks to the paint. never could find any concrete answer when I searched it on any forums about pollen.

here in southeast Texas, we get a solid 2-4 weeks worth of strong pollen during the start of spring. pollen gets so thick that most vehicles turn yellow lol
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Troy nailed it about pollen... Any coating or sealant will be affected if it is hit with pollen and moisture before it has time to cure. After a product as strong as Reload has cured it will withstand pollen and stuff better than traditional sealants and wax BUT it must be washed regularly. If let to fester on the surface day after day getting moist and then UV cycle after cycle it will affect all products if never washed.
 
bjornw said:
I've had similar issues with the latest versions of Reload. After a full application with polishing, Essence, CQUK and Reload it looses all beading and shedding properties after first wash with a specific degreaser. It does not get affected by other, less aggressive, degreasers but with this one it completely dies. It behaves the same after applying Reload indoors and leaving the car to dry for a couple of days indoors, thus no pollen or other external affections.

Doing the same application but without Reload, just CQ or CQUK, works perfectly for months without degradation, just as we are used to expect from these products.

I am considering Reload as useless right now. Swedish dealer has helped, advised and tested the same combinations and has also seen the same thing. He does however also claim that the issues improved after re-application but I cannot get Reload to work properly in any situation. My bottles is marked with 230115 and 030815.

For those who live in the Nordics, the degreasers that causes the issue is "MAC 124 Prickbort" and "Prickfritt". Also "Turtle Super Avfettning" affects Reload but not as bad as Prickbort.
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Why would you use a strong degreaser is my question. Wash it regularly with Reset and you will be in good shape. If for some reason Reload isn't working well in your environment then switch to Hydro2. Some products work great for some and not for others ;)
 
rlmccarty2000 said:
You are not the only one reporting this problem. There are many, many people reporting the same thing on Autogeek and Autopia forums. I hope Corey addresses this situation quickly. It is giving all Carpro products a bad name and I love most of their products. But as they say "one bad apple spoils the whole barrel". Thanks
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Thanks for your concern rlmccarty2000,

Reasons that Reload might fail or not bead correctly:
1. - The surface was not polished and Erasered correctly before use
2. - Not enough product was applied
3. - Fallout or some contaminate landed and affected it before it fully cured
4. - Brake dust or some other fallout are on top of the Reload causing the surface tension to not allow beading
5. - A batch of product was bad (IF that was the case all of the pros I work with would be screaming at me from the rooftops warning me) And none are... They are getting 3-9 months depending on environment

Solutions:
1. - Prep: Iron X, Reflect, Eraser per my full list of tips
2. - If already applied and not beading right: Iron X and then CarPro Reset. IF minerals have been allowed to dry on the surface then also spotless is needed


I wouldn't know what other stores are explaining to their customers on how to use it or get the most out of it BUT I sell a LOT of Reload and VERY rarely have a customer with an issue at which time I will try to help them resolve it and if we can't get it right then I refund them their money and provide them a product that ends up suiting them perfectly.

Please NOTE: This forum is owned by CarPro-US.com which is owned by Sky's the Limit Car Care (my company)and we do NOT sell product to AutoGeek or Autopia. Furthermore, not I or anyone on my staff is paid a single cent by CarPro. We are not their employees. Sky's the Limit Car Care, CarPro USA, and the volunteer moderators of this site help people because we like to do so. We work closely with CarPro in both R&D, Distributing, and operating their Professionals program in north america because we love their innovative products, Same reason why you see we the other product lines on my webstore. Those are the companies we feel offer our customers the best function, value, innovation, and originality.

Finally, IF you or anyone purchased a product you are not happy you most certainly WOULD contact the person that you paid your money to. It is then their responsibility to go to their distributor pr manufacturer with the situation. I will re-iterate, there is nobody here that works with AG or Autopia and I do not spend my time on their forums. That may sound one way but I assure you it is not. There is a face to this industry and their is reality and if you know reality then you understand the guys here and myself and anyone that works for or volunteers for Sky;s the Limit Car Care has the best interest of every one of our customers and will remove the shirts from our back for them. While we are THRILLED to help and advise the customer of OTHER companies on a daily basis (and we do) we are not able to refund them money. Hopefully I have fully explained this in a way that you will see.

Summary: If the tips I am about to share do not help you then contact the person you purchased it from because THEY have your money and should be happy to give it back if what they sold you is not serving you correctly. THEY can contact CarPro who they purchased it from if they feel it is a systematic issue. For me, I have not had to do so... Maybe 2 bottles or Reload in the past couple years that anyone has wanted to refund because the solutions I gave them didn't solve it for them.

Have a great weekend! I hope that helps!

Warmest Regards,
Corey Carruth
 
bjornw said:
Reason is simple, that type of degreasers is the only ones that gets the car clean during fall and winter when they put salt on the roads and the car is full of tar spots and covered with a traffic film that Reset does not even touch. Tar-X also does a good job to clean the tar but it is way to expensive compared to the options.

In this case CQ and CQUK works great, Reload and Hydro2 does not. It's sad though, but not much to do for us consumers more than avoid them.
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Have you tried using a small amount of APC with ReSet? That's what works for me in the winter just fine in removing salt and winter contaminants via Foam Cannon..
 
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